Terms & Condition

Terms & Condition

Welcome to Lahore Basket. These Terms and Conditions (“Terms”) explain the rules and guidelines for using our website, mobile app, and services. By using our platform, you accept and agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Use of Services

By accessing or using our website or placing an order with us, you confirm that you are at least 18 years old and capable of entering into a binding contract. You agree to provide accurate, up-to-date, and complete information when requested.

2. Orders and Payments

When placing an order, you may be asked for certain personal and payment-related details such as your name, phone number, address, and payment method. We may also request additional verification if required for order security.

You confirm that:

  • You are authorized to use the payment method provided.

  • The information you provide is accurate and complete.

We accept online payments, and all transactions are securely encrypted. If any order is declined or flagged as suspicious, we reserve the right to cancel or delay it.

3. Order Acceptance and Cancellation

We reserve the right to accept or reject any order at our discretion. This may happen due to stock issues, errors in pricing or product description, or suspected fraudulent activity.

If we cancel an order that has already been paid, the refund will be made using the original payment method. We do not offer cash refunds for online transactions.

Refund processing times may vary depending on your bank or card provider. Please contact them directly for more details.

4. Product Information and Availability

We strive to provide accurate details regarding all products on our platform. However, some information may occasionally contain typographical errors, pricing mistakes, or outdated data.

We may update product information, pricing, and availability without prior notice. We do not guarantee that all products shown online will be available at all times.

5. Promotional Offers and Campaigns

From time to time, Lahore Basket may offer promotional deals, discount codes, or giveaways. These may be subject to additional rules, which will be published alongside the promotion. In case of any conflict between promotional terms and these Terms, the promotional rules will apply.

6. Account Responsibility

If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and all activity that occurs under your account.

You agree not to share your account credentials or use someone else’s account without authorization. If you notice any suspicious or unauthorized activity, you must notify us immediately.

We reserve the right to disable any account found violating these terms.

7. Return and Refund Policy

Due to the nature of our grocery and perishable goods business:

  • No refund or return is applicable on products that have been opened, used, expired, or purchased without a valid receipt.

  • Please inspect your delivery at the time of receipt and report any issues immediately.

8. Intellectual Property

All content available on our website and app—including images, logos, text, and layout—is the property of Lahore Basket or its licensors and is protected by copyright and intellectual property laws. Any reproduction or use of our content without permission is strictly prohibited.

9. Suspension or Termination

We may suspend or terminate your access to our services if we believe you have violated any part of these Terms. Upon termination, your right to use our services will immediately end. If you wish to close your account, please contact us directly.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Lahore.

11. Updates to Terms

We reserve the right to revise or update these Terms at any time. If we make significant changes, we may provide notice via email or on our website. By continuing to use our services after such changes are posted, you agree to the new terms.

12. Contact Information

For order placement or general queries, contact our store support on:

📞 0301-1666689 (Call or WhatsApp)

For complaints such as late deliveries, staff behavior, or any service issue, contact our Head Office (Goryco):

🏢 Goryco – Head Office
📞 0325-4413444