Privacy Policy

Privacy Policy

 

Welcome to Lahore Basket, your trusted neighborhood grocery store located in Karim Park, Lahore. We are committed to protecting the privacy and personal data of our customers—whether you shop in-store, through our website, or via our mobile app.

1. Who We Are

Lahore Basket is a grocery retailer offering a wide range of fresh fruits, vegetables, chicken, beverages, home care products, snacks, toys, fragrances, kitchen accessories, and baby care items. We operate both physically at our Karim Park location and online.

Our Head Office (Goryco) manages complaints and service quality across all platforms.

2. Delivery Coverage

We offer delivery services within a 10–12-mile radius of Karim Park, Lahore:

  • Free Delivery is available on orders equal to or above Rs. 10,000.

  • Orders below that value may incur per-mile delivery charges, which vary depending on your location.

3. Payment Options

We accept online payments through secure payment gateways to ensure your financial safety. All transactions are encrypted and protected.

4. No Refund Policy

To maintain quality and hygiene:

  • No refunds will be issued for any opened products, expired items, or items without a receipt.

  • Please check your order upon delivery.

5. How to Contact Us

For placing orders or general inquiries, please contact us on our Store Number via call or WhatsApp:
📞 0301-1666689

For complaints regarding:

  • Delayed deliveries

  • Misconduct by delivery staff

  • Product-related concerns

Please reach out to our Head Office (Goryco):
📞 0325-4413444

6. Your Information & Our Commitment

When you use our services, we may collect limited information such as your name, contact number, delivery address, and order history. We use this information solely to process your order, provide customer service, and improve your shopping experience. We do not sell or share your data with any third parties.

7. Improving Your Experience

We constantly strive to improve our service and ensure that your personal information remains private and secure. Our team is trained to handle your data responsibly, and our digital systems are protected with industry-standard security protocols.

8. Updates to This Policy

We may occasionally update our privacy policy to reflect changes in law, business practices, or customer feedback. We encourage you to review this policy periodically.